Thank you for shopping at All Throw. We strive to provide you with the best possible shopping experience and customer satisfaction. This refund policy outlines the guidelines and procedures for requesting refunds on purchases made through our platform.
1. General Refund Eligibility:
1.1. Each vendor on our marketplace has their own specific refund policy. Please review the refund policy provided by the respective vendor before making a purchase.
1.2. Refunds are subject to the terms and conditions set by the individual vendors. We recommend familiarizing yourself with these policies before initiating a refund request.
2. Initiation of Refund Request:
2.1. To request a refund, please contact the vendor directly from whom you made the purchase. You can find their contact information on the order confirmation or vendor profile page.
2.2. Provide clear details regarding the reason for your refund request, including any relevant supporting documentation or evidence.
2.3. The vendor will assess your request and communicate the next steps or any additional information required.
3. Vendor Responsibilities:
3.1. Vendors are responsible for processing refunds in accordance with their stated refund policies.
3.2. Vendors should respond to refund requests promptly and in a fair and reasonable manner.
3.3. In cases where a vendor is unresponsive or unable to resolve a refund request, please contact our customer support for assistance.
4. Resolution and Processing Time:
4.1. The resolution and processing time for refunds may vary depending on the vendor and the nature of the purchase.
4.2. Vendors are encouraged to process refunds within a reasonable timeframe and communicate any delays or issues to the customer.
4.3. If you encounter any difficulties or experience an unreasonable delay in the refund process, please contact our customer support for further assistance.
5. Non-Refundable Items and Exceptions:
5.1. Some items or services may be non-refundable. These may include digital downloads, personalized/customized products, or perishable goods. Please refer to the vendor’s refund policy for specific details.
6. Disputes and Mediation:
6.1. In the event of a dispute between a customer and a vendor regarding a refund, we encourage both parties to engage in open communication and attempt to reach a mutually agreeable resolution.
6.2. If a resolution cannot be reached directly, our customer support team may assist in mediating the dispute and facilitating a fair resolution.
Please note that All Throw is not responsible for vendor refund policies or their adherence to them. We act as an intermediary platform connecting buyers and sellers, and our role is to facilitate communication and provide support throughout the refund process.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support by sending an inquiry with the button below.